Delivery, payment and your order.
The short answers. If yours is not here, message us on WhatsApp and a person will reply.
Payment
How can I pay?
You can pay by JazzCash, Easypaisa or bank transfer (UBL). The account details are shown at checkout once you choose a method.
Do you offer cash on delivery?
Not at the moment. Orders are paid in advance by JazzCash, Easypaisa or bank transfer.
Why do I have to upload a payment screenshot?
The screenshot is how we match your payment to your order. After you pay, upload the screenshot at checkout and we confirm the order.
How do I know I am paying the real DURKHO account?
Only pay to the account shown at checkout on durkho.com.pk. We never ask for payment to any other number. If someone messages you with different details, check with us on WhatsApp (+92 335 5910165) first.
Delivery
How much is delivery?
Delivery is free on every order, anywhere in Pakistan.
How long does delivery take?
Orders usually arrive within 3 to 5 working days after we confirm your payment.
Do you deliver outside Pakistan?
Right now we deliver within Pakistan only. If you are abroad, message us on WhatsApp and we will tell you what is possible.
The pieces
Are the bags really handmade?
Yes. Every piece is crocheted or embroidered by hand in Waziristan, one at a time. Small differences between pieces are normal.
Can I exchange a piece?
Yes. You can exchange a piece within 7 days of delivery, as long as it is unused and still has its tag. Message us on WhatsApp to arrange it.
How do I wash a crochet bag?
Spot clean small marks with cool water and mild soap. To wash the whole bag, hand wash in cool water, press the water out in a towel and dry it flat in the shade. The full steps are in our crochet bag care guide.
Can I order on WhatsApp?
Yes. Message us on WhatsApp (+92 335 5910165) with the piece you want and we will take the order there.